Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or final sale items

  • Gift cards

  • Items that show signs of wear, damage, or misuse

  • Customized or personalized products (if applicable)

How to Start a Return

To initiate a return, please contact us at [your support email] with your order number and reason for return. If your return is approved, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a refund at no additional cost.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method

  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider

Original shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at [your support email].

Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: [shoeandorder@gmail.com]